Update how to get help
2 unresolved threads
2 unresolved threads
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@heriche @akhan what do you think about my proposed changes?
my idea would be that we are only telling them about all the PPMS booking stuff once we looked at their mail and had a short chat about how to best help them.
also this would make it more accessible for supporting people that do not (yet) have an EMBL or PPMS account.
in addition, I find now that providing these open booking options in PPMS is a bit of a burden for us because we have to always update them for availability of staff (holidays, sickness, etc...). While being a bit more work for us, getting back to the people with appointment suggestions by mail would not have this issue.
For image analysis queries and project consultancy, write to CBA team image-analysis-support@embl.de. For urgent consultancy, please mention
URGENT
in email subject.That would be all in my opinion. The rest of the stuff about making an appointment, preparing data/presentation can go to separate documents, that can be forwarded to a user in follow-up email replies depending upon the type of his queries.
I think there's value in telling people upfront that they need to prepare a few slides and also in telling them to describe the project and the question in the email. By having it on the home page, people know right away what is expected. If nothing else, it would help improve their written communication skills.
Maybe we can find some compromise: minimal instructions how to write the e-mail and then follow up with details as appropriate.
"describing in a few sentences what your project is about"
maybe we can make this sentences a bit more detailed; essentially it should be enough information for us to judge what the next step is; which however typically anyway is the arrangement of an in-person session.
Ah, what is very important is whether they already were in contact with other people, such as Aliaksandr for adaptive feedback microscopy, because this would inform us whether to invite other people to the in person meeting.
I think essential is that we get enough information to decide who should be present at the first in person meeting.